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Business ETHICS and Customer LOYALTY

Actions speak louder than words. It is an adage we have heard for decades – although some of us have not figured out what it truly means. But when applied to business, your actions have the potential to serve as an outstanding representation of what you and your business are capable of.  Your customer interactions set a precedent for your business. If customers experience first- class service, they will come to expect the first-class service in the future. If customers experience poor service, they will not return to your place of business. Consistent first-class service – coupled with unparalleled honesty and transparency – over the course of a substantial period of time, establishes a standard of ethics and customer loyalty

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How Employees Can Support Each Other

Sure, we all want to be promoted. We all want a raise. Workplaces promote natural competition among employees. It is not surprising to anyone, but it is equally important for employees to experience workplace camaraderie as it is to vie for better jobs.  However, your workplace — whether you work in a small office, in a retail store or spend most of your time in a big company with departmental colleagues — should be supportive, and not adversarial. So, how can employees in any type of

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How to BUILD Customer Trust as a New Business

Any new business experiences metaphorical growing pains – incidents that were not accounted for in your business plan.

Perhaps your landlord decided after one week that your business was not a good fit for the location. Or your overhead was greater in the first month that you anticipated. Or you are not attracting customers due to a simple fact of the human condition: your business is just too new, and your would-be clientele does not yet trust your brand. Once you do get the public in the

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How to REBUILD Trust From Former Clients

It is a fact of business ownership applicable to any industry. Clients will truly come and go – and it is difficult to count on any one person as your primary source of income, no matter how high the bill.

It is a fact of business ownership applicable to any industry. Clients will truly come and go – and it is difficult to count on any one person as your primary source of income, no matter how high the bill. Sometimes it is a matter of relocation on the part of the client; however, in

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Benefits of Going Green

The realization of the immediate and long-term consequences that our actions have on the health of the planet has led to a growing popularity in the “going green” movement. This trend is not only beneficial to the future of our ecosystem, but it also provides a variety of benefits to business owners. 

Utilizing green methods of doing business can decrease the amount of unnecessary waste; create a healthy work environment for employees; and help to establish the part your business plays as

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