Continental Who's Who

Kelley Phipps

Kelley Phipps is recognized by Continental Who’s Who as a Pinnacle Lifetime Member in the field of Pharmacology as the Senior Instructional Designer at OptumRx.

Revolutionizing health services, OptumRx provides retail pharmacy network claims processing, mail order pharmaceuticals, and specialty pharmaceuticals management in concert with its pharmacy benefit management programs.

With expertise in training and performance interventions, process analysis, ROI methodology, instructional design methods, creativity, law, testing design, training delivery (classroom and distance solutions), gap, and needs and skills assessments, Kelley Phipps has amassed over 30 years as a Training, Instructional Design, and Performance Improvement Professional at OptumRx.

Throughout her education and training, Ms. Phipps obtained a Bachelor’s Degree in English from Northwest Missouri State and a Master of Education degree in Human Performance Improvement from Capella University.

To further her professional development, Ms. Phipps holds a Mental Health First Aid Certificate-National Council for Behavioral Health, a FranklinCovey client facilitation certification: 7 Habits Signature and 7 Habits for Managers, and a Achieve Global facilitation certification: Leadership and Customer Service classes, and a LOMA certification: ACS and AIRC (Associate, Insurance Regulatory Compliance), both with honors.

Generous and mindful, Ms. Phipps is charitable to Lutheran World Relief and Literacy Kansas City.

In her free time, Kelley enjoys reading and spending time with her family and friends.

Kelley dedicates this recognition in loving memory of her mother, Maureen Clem. She also dedicates this to her sister, Tina Hansen, and her friend, Liz Lyttle Baker.

For more information, please visit www.optum.com.